1) The pistachio-jewellery.co.uk “if you’re happy, we’re happy guarantee”
We know that buying over the Internet, by its nature, is not the same experience as shopping on the high street. You can’t pick it up, you can’t try it on, and your computer screen may not show the true colours. To help build your confidence in purchasing from our site, we offer you the following guarantee: if for any reason at all you are not happy with your purchase on receipt, then as long as you return it to us, unused, in it’s original condition along with it’s original packaging within 14 days then we will refund to you the full price you paid within 30 days of us receiving the returned item in it’s original condition. We regret that we will be unable to refund postage and packaging costs. Please note that Pistachio may refuse any return under its “if you’re happy, we’re happy” guarantee if said item is not returned in the condition it was supplied by us. For details as to how to return an item, please go to “returning a purchase” further down this page.

2) Faulty items
Pistachio Jewellery is hand made from 925 Sterling silver. All items are quality checked prior to being offered for sale. However as is sometimes the case with hand made items, faults can occur. We are happy to refund the price paid, repair or replace any item which develops a fault within 6 months of purchase. Please note that where an item is no longer stocked or where it is uneconomical to repair the item, then Pistachio may elect to repay the purchase price. Replacement items will be sent to you free of P&P charges. For details as to how to return an item, please go to “returning a purchase”, below.

3) Damaged goods
Pistachio will not accept for return items that have been damaged through misuse, neglect, accident or intent howsoever caused. Neither are we able to accept responsibility for goods damaged in transit.

Our returns policy in no way affects your statutory rights. Please visit our website Terms & Conditions pages for further information.

Returning a purchase
To enable us to deal with your returned item in an efficient manner we would appreciate it if you would follow the following steps:

1) Please email us at: returns@pistachio-jewellery.co.uk to let us know that you wish to return an item. Please include a valid return email address or some other contact information; we will issue a reference number for the return which should be quoted on the returns form.

2) Please print out the returns form below. Please note the reason for which you are returning the item. Should the item be faulty please give a full description of the fault.

3) If the item is being returned under our “if you’re happy, we’re happy” 14 day guarantee, please include all original items of packaging.

4) Please ensure that all items are adequately protected and packaged with the items being marked as fragile on the outside of the packaging. We would suggest that items are enclosed in bubble wrap and are either boxed or enclosed in “Jiffy” type mailing bags.

5) For your further protection we would suggest that all items are sent by the Post Office “Special Delivery” service. Please note that Pistachio Jewellery cannot accept responsibility for damage or delay caused by the delivery service and that proof of posting will not be accepted as proof of delivery. The Post Office “Special Delivery” service includes insurance cover whilst the goods are in transit, consequently should your return be mislaid you are covered to the value of the item. Please note that the Post Office recommend that jewellery is NOT sent Recorded Delivery.

6) Please return the securely packaged item with the completed returns form to:

Pistachio-Jewellery.co.uk
PO Box 181
St Austell
PL26 6WZ
United Kingdom

7) We will notify you via email when we have received the item and also when we have processed your refund. Please note that refunds may only be made to the same credit card as that used for the purchase, refunds may take up to 30 days to process. Payments made by cheque or money order will be refunded in a like manner.

More information?
If you need any more information or assistance with regard to returning an item, please email us at returns@pistachio-jewellery.co.uk. If you do not have email you can contact us as follows:

Telephone: UK local rate: 0845 458 0898, (local rate)
From outside the UK: +44 1726 844 466

Our office hours are 10am to 5pm (UK time) Monday to Friday. An answering service operates outside these hours.

Fax: UK local rate: 0845 458 1432
From outside the UK: + 44 1726 844 608 (active 24/7)

Mail address: Pistachio Jewellery Ltd, PO Box 181, St Austell, PL26 6WZ, United Kingdom